How to Install Splashtop Business for Remote Desktop Access

Splashtop Business is a secure and high-performance remote desktop solution that enables users to access computers from anywhere, making it ideal for remote work, IT support, and team collaboration. This guide walks you through the steps to install Splashtop Business, including the Business App and Streamer, on various platforms such as Windows, macOS, Linux, iOS, and Android.

Prerequisites

• A Splashtop account (sign up for a free trial at splashtop.com).
• Administrative privileges on the devices where you’ll install the software.
• An internet connection for downloading and activating Splashtop.
• Supported operating systems: Windows 7 or later, macOS 10.13 or later, Linux (select distributions), iOS 12 or later, or Android 4.0 or later.

Step 1: Sign Up for a Splashtop Account

1. Visit splashtop.com/business and click Start Free Trial or Sign Up.
2. Create an account with your email and a strong password.
3. After signing up, log in to the Splashtop web console at my.splashtop.com to manage your account and devices.

Step 2: Install the Splashtop Business App (For Devices You Connect From)

The Splashtop Business App is used on the device you’ll use to access remote computers.

For Windows or macOS

1. Go to splashtop.com/downloads and download the Splashtop Business App for your operating system.
2. Run the installer:
   • Windows: Double-click the .exe file and follow the prompts. Accept the license agreement and choose the installation directory if prompted.
   • macOS: Open the .pkg file, double-click to start the installation, and follow the prompts. Enter your Mac username and password if a security prompt appears.
3. Launch the Business App and log in with your Splashtop account credentials.
4. For first-time logins, you may need to verify your device via an email link sent to your registered email.

For Linux

1. Download the appropriate .deb or .rpm package for your Linux distribution (e.g., Ubuntu, Fedora) from splashtop.com/downloads.
2. Install the package:
   • Ubuntu/Debian: Open a terminal, navigate to the download folder, and run:sudo dpkg -i splashtop-business*.deb sudo apt-get install -f
   • Fedora/RHEL: Use:sudo rpm -i splashtop-business*.rpm
3. Launch the Business App and log in with your Splashtop credentials.

For iOS or Android

1. Download the Splashtop Business App from the App Store (iOS) or Google Play Store (Android).
2. Open the app and log in with your Splashtop account.
3. Grant necessary permissions (e.g., screen sharing or accessibility) as prompted.

Portable Version (Windows Only)

1. Download the portable version from splashtop.com/downloads (ideal for temporary use on computers where installation isn’t allowed).
2. Save the .exe file to a USB drive or local folder, run it, and log in. No installation is required, and no files are left behind after use.

Step 3: Install the Splashtop Streamer (For Devices You Connect To)

The Splashtop Streamer must be installed on computers you want to access remotely.

For Windows or macOS

1. In the Splashtop web console (my.splashtop.com), go to Management > Deployment and download the Streamer installer for your platform.
   • Alternatively, download directly from splashtop.com/streamer.
2. Run the installer:
   • Windows: Double-click the .exe file and follow the prompts.
   • macOS: Open the .pkg file, follow the installation steps, and click Confirm when prompted to complete setup.
3. Log in to the Streamer with your Splashtop account credentials.
4. For macOS 10.15 (Catalina) or later, grant additional permissions (e.g., screen recording, accessibility) in System Preferences > Security & Privacy.

For Linux

1. Download the Streamer package (.deb or .rpm) from splashtop.com/streamer.
2. Install using:
   • Ubuntu/Debian:sudo dpkg -i splashtop-streamer*.deb sudo apt-get install -f
   • Fedora/RHEL:sudo rpm -i splashtop-streamer*.rpm
3. Launch the Streamer and log in with your Splashtop credentials.

Step 4: Authorize and Connect Devices

1. In the Splashtop web console (my.splashtop.com), go to Management > Computers.
2. Locate the computer with the Streamer installed (identified by its name or ID).
3. Check the box to authorize the device for remote access. Optionally, assign a name for easier identification (e.g., “Work-PC”).
4. Open the Splashtop Business App on your connecting device, select the authorized computer from the list, and double-click to connect.
   • If the list is empty, ensure the Streamer is running and check for errors like “Unable to connect to Splashtop Servers” (troubleshoot via support-splashtopbusiness.splashtop.com).

Step 5: Test and Verify the Installation

1. Initiate a remote connection to confirm the setup works.
2. Verify features like file transfer, multi-monitor support, or high-definition streaming (available in the Business App settings).
3. Ensure firewall settings allow Splashtop traffic (ports 443, 6783-6785).

Troubleshooting Tips

• No Computers Listed: Ensure the Streamer is installed, running, and logged in with the same account. Check with your team admin for access permissions if part of a team.
• Connection Issues: Verify both devices are online and not blocked by firewalls or antivirus software. Refer to Splashtop’s troubleshooting guide for server connection errors.
• macOS Permissions: Revisit System Preferences > Security & Privacy to grant all required permissions.
• Performance Lag: Adjust settings in the Business App (e.g., lower resolution or disable 4:4:4 color) for better performance on slow networks.

Conclusion

Installing Splashtop Business is a straightforward process that enables secure and efficient remote access across multiple platforms. By installing the Business App on your connecting device and the Streamer on the target computer, you can set up a robust remote desktop environment. For advanced features like unattended access or team management, explore the Splashtop web console or refer to the Splashtop Support Center. Start your free trial today to experience seamless remote connectivity!